The Federal Bureau of Investigation and the Department of Homeland Security are working with the technology industry to help investigate the cause of Thursday’s AT&T outage.
John Kirby, White House national security communications adviser, told reporters that the Federal Communications Commission was in contact with AT&T, the only telecommunications network that he said had not been fully restored.
“At the end of the day, we don’t have all the answers,” Kirby said. “We’re told AT&T has no reason to believe this is a cybersecurity incident. But again, I want to be careful. We won’t know until an investigation is complete.
Kirby added that the outage impacted the Commerce Department’s operations, but downplayed the disruption.
“I don’t think it’s paralyzing,” he said.
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AT&T says service is restored after outage
AT&T said it restored service to all its customers after the nationwide outage. tens of thousands without key functions.
“We have restored wireless service to all of our affected customers. We sincerely apologize to them,” the company said in a statement. “We are taking steps to ensure our customers do not have this experience in the future.
The telecommunications company did not explain the cause of the outage or say how many people were affected.
Federal officials found “no indication of malicious activity,” according to a confidential memo that ABC News reported sharing an assessment from the U.S. Cybersecurity and Infrastructure Security Agency.
Outages peaked at 70,000
The disruption peaked between 8 a.m. and 9 a.m. ET, when more than 70,000 AT&T customers reported outages, according to the tracking site. Fault detector. Reports reduced to less than 5,000 at 2 p.m.
AT&T customers weren’t the only ones worried and frustrated. More than 10,000 Cricket Wireless customers also reported outages Thursday.
Affected customers lost access to essential public services Some people lose the ability to call emergency services or use GPS apps.
Contributors: Christopher Cann, Gabe Hauari and Daniel de Visé
